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SAP Knowledge Base Article - PreviewSymptom
- When initiating the case overview from the SAP CX AI Toolkit to SAP C4C, the data was not updating in the Ticket Overview KUT field in SAP C4C.
- The expected behavior is that the case details pushed from SAP CX AI Toolkit should automatically populate and update the corresponding KUT field in SAP C4C.
- This update was not occurring, resulting in incomplete ticket information on the SAP C4C side.
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Environment
SAP CX AI Toolkit
Product
SAP CX AI Toolkit 1.2.0
Keywords
case overview, SAP CX AI Toolkit, C4C, Ticket Overview KUT field, data update, AI agent instructions, sync issue, update statement, incomplete ticket information. , KBA , CEC-AIT , SAP CX AI Toolkit , How To
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