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SAP Knowledge Base Article - PreviewSymptom
The SAC Excel add-in tab disappears from the ribbon when the internet connection is interrupted or lost.
Error message: "Destination host is unavailable" may appear during the refresh the workbook due to missing network connection.
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Environment
SAP Analytics Cloud, add-in for Microsoft Office
Product
SAP Analytics Cloud all versions ; SAP Analytics Cloud, add-in for Microsoft Office all versions
Keywords
SAC Excel add-in, add-in tab disappears, internet connection lost, ribbon tab missing, clear cache, restart Excel, destination host unavailable, cloud-based add-in, Excel add-in troubleshooting, SAC add-in cache. , KBA , LOD-ANA-OF-XLA , SAP Analytics Cloud, add-in for Microsoft Office , Problem
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