SAP Knowledge Base Article - Public

3689263 - How to request Business Role deletion in SAP Sales and Service Cloud V2

Symptom

How to request the Business Role deletion.

Environment

  • SAP Sales Cloud V2
  • SAP Service Cloud V2

Resolution

Currently it's not possible to delete created Business Roles from the UI, only set it as Obsolete.
However, the permanent deletion can be request by creating a case to the support team with the following details:

  • Business Role ID
  • Business Role Name

Keywords

delete business roles, custom roles, obsolete roles, business roles, backend deletion, identity and access management , KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions