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SAP Knowledge Base Article - PreviewSymptom
After inputting the user credentials on the Personal Data Source for Sales and Service Cloud or Cloud for Customer and pressing check connection, a message with "Connection failed" is displayed.
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Environment
SAP CX AI Toolkit
Product
SAP CX AI Toolkit 1.10.0 all versions
Keywords
C4C, SSC, Cloud for Customer, Sales and Service Cloud, CX AI Toolkit, Toolkit, SSO, Connection failed, Check Connection, Data Source, enable, Personal Data Source , KBA , CEC-AIT-ADM , Admin Setup, Integrations, User Management, Login and AIS , Problem
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