3689411 - Errors "Please enter a party with role Sender" and "Please enter a party with role Employee Responsible" are shown for Ticket

Symptom

Error messages "Please enter a party with role Sender" and "Please enter a party with role Employee Responsible" are displayed when using E-mail in Tickets. For example, there is a custom logic for e-mails which is triggered from Tickets screen.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

display, displays, displayed, show, shows, shown, happens, happen, occurs, occur, happened, occurred, appears, appear, appeared, visible, service request, email, e-mail, mail, activities, parties, party, fine-tuning, maintain determinations , KBA , LOD-CRM-SRP , Service Request Processing , LOD-LE-RC-PAP , Party Processing , LOD-CRM-SC-EML , Email , Problem

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