SAP Knowledge Base Article - Preview

3689423 - Automatic Subaccount Certificate Renewal fails in SAP Cloud connector | "Certificate renewal failed, not allowed on Connectivity Service side, please activate"

Symptom

  • Auto renewal of subaccount certificate fails repeatedly despite auto-renewal being enabled on the Cloud Connector.
  • The following error is displayed : "Certificate renewal failed, not allowed on Connectivity Service side, please activate" 

Note: Image / Data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

SAP Cloud Connector 

Product

CONNECTOR FRAMEWORK all versions ; SAP Connectivity service all versions

Keywords

auto renewal, subaccount certificates, SSAM sub-account, certificate failure, BTP cockpit, cloud connector, automatic renewal, scc_core.trc logs, SAP Cloud, SAP Trust Center, connectivity, renewal button, region-dependent feature , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-CP-CON-CF , Cloud Foundry to On-premise Connectivity service , Problem

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