3689505 - Automatic benefit enrollment failure when eligibility criteria is met

Automatic benefit enrollment does not occur for employees who meet eligibility criteria in the rule trace

• SAP SuccessFactors Employee Central
• SAP SuccessFactors HCM Suite 

1. Configure a rule trace
2. Navigate to Benefits Admin Overview
3. Create a new "Evaluate Eligibility" job for an employee
4. Review the rule trace and see that the user is considered eligible
5. Check the job response and see that the user was considered ineligible

The rule configuration is using the 'Basic' scenario, which is less stable than specific scenario, or the rule is corrupted in the database. 

In order to solve the issue we recommend recreating the rule following the below steps: 

1. Recreate the eligibility rule using the specific scenario based in the benefit type - Creating a Scenario-Based Rule 
2. Configure the new rule in the benefit 

After that the result in the rule trace and in the job should match. 

Evaluating Eligibility Based on Benefit Master Data Change.

3377748 - Benefit not shown on open enrollment though Eligibility rule sets Entitlement Amount

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