3689525 - How to Access the System When all the Users are Locked in the Tenant?

Users are unable to access the tenant as all accounts are locked.

SAP Business ByDesign

1. Go to Application and User Management workcenter
2. Go to Business Users view
3. Notice all the users are locked

A system web service could have triggered the lockout, or the administrator might have accidentally locked all user accounts

Verify if any users have the Application and User Management work center assigned. If so, they can unlock the administrator account. 

If only one user has this work center assigned, raise a support case to SAP to unlock the admin user. 

Lockout, Access, Login, User, Business Users, Admin , KBA , SRD-CC-IAM , Identity & Access Management , Problem