SAP Knowledge Base Article - Preview

3689595 - Warning message "Form I-9 Out of Compliance" appears when click on "Complete Form I-9 Section 1 Awaiting SSN" task - Onboarding

Symptom

  • The candidate completed I-9 Section 1 timely but did not provide a Social Security Number (SSN), which led to the generation of the step "Complete Form I-9 Section 1 Awaiting SSN".
  • When clicking this step, the warning message "Form I-9 Out of Compliance. Start date xx/xx/xxxx, overdue x days. You are not in Compliance with DHS requirement to complete the Form I-9 within 3 federal business days of the new employee’s start date…" appears.
  • The candidate believes the original I-9 Section 1 was completed correctly and timely, and the violation warning is incorrect.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

i-9 section 1, awaiting ssn step, non-compliance warning, social security number, ssn missing, e-verify, form i-9 compliance, sap successfactors onboarding, i-9 correction process, dhs requirement, onboarding process, Complete Form I-9 Section 1 Awaiting SSN, Form I-9 within 3 federal business days , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem

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