SAP Knowledge Base Article - Public

3690034 - Integration Center jobs not running despite schedule or manual run

Symptom

Integration Center jobs are not running, even when scheduled or triggered manually using the Run Now button.

The issue has persisted for many hours.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Navigate to Integration Center.
  2. Attempt to run a job manually using Run Now.
  3. Observe that nothing happens.
  4. Check Execution Manager – no scheduled or manual executions are recorded.

Cause

Jobs are stuck due to accumulated executions in the Integration Center queue, preventing new jobs from running either manually or by schedule.

Resolution

Wait for 1 hour without triggering any new executions.

If the issue persists, create a ticket (not chat) for the SuccessFactors Integrations team (LOD-SF-INT).

SAP Support will engage the Operations team to resolve the queue issue.

Keywords

integration center, job not running, run now button, accumulated executions, queue issue, sap successfactors, integration center queue, job execution failure, manual execution issue, integration job stuck , KBA , LOD-SF-INT-INC , Integration Center , Problem

Product

SAP SuccessFactors HCM Suite all versions