SAP Knowledge Base Article - Public

3690070 - Data Privacy Consent Statement configuration pages are inconsistent between production and test environments in SAP Successfactors

Symptom

• The configuration pages for Data Privacy Consent Statement (DPCS) differ between production and test environments, causing inconsistencies.

• The production environment does not display the "external recruitment" option in the DPCS configuration page.

• Users are unable to configure the Data Privacy Consent Statement content in the production environment. 

Environment

• SAP SuccessFactors HCM Core

• SAP SuccessFactors Recruiting 

Reproducing the Issue

  1. Access the production environment.
  2. Navigate to the DPCS configuration page for Data Privacy Consent Statement.
  3. Identify the differences in the configuration page layout compared to the test environment.
  4. Confirm the absence of the "external recruitment" option in the production environment. 

Cause

The production environment has not enabled Data Privacy Consent Statement 2.0 under Provisioning > Company Info > Data Privacy Consent Statement 2.0

Resolution

1. Enable Data Privacy Consent Statement 2.0 in the production environment by navigating to Provisioning > Company Info > Data Privacy Consent Statement 2.0. Follow 2341240 - DPCS 2.0 - how to enable version 2.0 of Data Privacy Consent Statement and how to set up privacy statement - Recruiting Management - SAP for Me 

2. If the "external recruitment" option remains unavailable, refer to Knowledge Base Article 3005202 - Is there a way to add a field with the DPCS values in the Candidate Profile - Recruiting Management for guidance on adding fields with DPCS values in the Candidate Profile.

See Also

2341240 - DPCS 2.0 - how to enable version 2.0 of Data Privacy Consent Statement and how to set up privacy statement - Recruiting Management - SAP for Me.

3005202 - Is there a way to add a field with the DPCS values in the Candidate Profile - Recruiting Management.

Keywords

Data Privacy Consent Statement, DPCS, configuration inconsistency, page inconsistency, production environment, test environment, external recruitment option, SAP Successfactors, recruiting management, DPCS 2.0 , KBA , LOD-SF-PLT-AUDR , Request Audit Report (Not Change Audit) , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors HCM Core all versions