Symptom
The document upload option is not visible in SAP Jam despite having "Company Administrator" access.
Environment
-
SAP Jam Collaboration
-
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Log in to SAP Jam using "Company Administrator" access.
- Navigate to the group where the document upload is intended.
- Try uploading a document.
- Notice that the document upload option is missing.
Cause
The issue occurs because the company admin user is not assigned as the group admin, and the upload policy is not set to allow all members to upload.
Resolution
- Find the group admin
- Navigate to Group Admin Settings > Edit Group > Participation > Upload Policy
See Also
Create a group | SAP Help Portal
Participation | SAP Help Portal
SAP Note 2657910 - Unable to upload an image or a file on SAP Jam/Work Zone
How to upload content to a Jam group using a zip file
Keywords
document upload, sap jam collaboration, enable file sharing, company administrator, file upload issue, group admin settings, participation settings, upload policy, administrator console, feature enablement, feature management, sap jam, work zone, file sharing , KBA , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem
Product
Attachments
| Snipaste_2025-10-28_15-49-15 (1).png |
SAP Knowledge Base Article - Public