SAP Knowledge Base Article - Public

3690158 - Document upload option missing in SAP Jam

Symptom

The document upload option is not visible in SAP Jam despite having "Company Administrator" access.

Environment

  • SAP Jam Collaboration
  • SAP SuccessFactors HCM Suite
 

Reproducing the Issue

  1. Log in to SAP Jam using "Company Administrator" access. 
  2. Navigate to the group where the document upload is intended. 
  3. Try uploading a document. 
  4. Notice that the document upload option is missing. 

Cause

The issue occurs because the company admin user is not assigned as the group admin, and the upload policy is not set to allow all members to upload.

Resolution

  1. Find the group admin
  2. Navigate to Group Admin Settings > Edit Group > Participation > Upload Policy

See Also

Create a group | SAP Help Portal

Participation | SAP Help Portal

SAP Note 2657910 - Unable to upload an image or a file on SAP Jam/Work Zone

How to upload content to a Jam group using a zip file

Unable to upload the image at Jam page - SuccessFactors

How to do a mass upload of multiple documents in SAP Jam

Keywords

document upload, sap jam collaboration, enable file sharing, company administrator, file upload issue, group admin settings, participation settings, upload policy, administrator console, feature enablement, feature management, sap jam, work zone, file sharing , KBA , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem

Product

SAP Jam Collaboration all versions ; SAP SuccessFactors HCM Suite all versions

Attachments

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