3690301 - FSM User Inactivation via Proaxia Connector

• When attempting to set an FSM user to Active = false via the ERP system through the Proaxia Connector, the change is not reflected in the FSM Admin UI.
• After the update is triggered, the Active checkbox in the FSM Admin interface remains selected instead of being unchecked.
• This behavior occurs only when the user status is updated through the Proaxia integration. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP Field Service Management (FSM)
• Proaxia Connector (PACG)

FSM User Inactivation, Proaxia Connector, Loginable Property, LoginEnabled, User–Person Mapping, FSM Admin UI, Active Status, User Deactivation, Cloud Transfer, Trigger Transfer of User, Integration Behavior, User Management, Proaxia Integration, FSM User Properties, Relationship Dependency, Inactive User Handling , KBA , CEC-SRV-FSM-ERP , FSM Connector for SAP ERP , CEC-SRV-FSM-ADM , FSM System Administration , Problem