3690388 - Similar Ticket Recommendation displaying blank results

When opening the Similar Ticket Recommendations tab, some of the results are displayed with a dash symbol instead of the ticket information.

Cloud for Customer

1. Go to Tickets view
2. Open a ticket
3. On the Recommendations tab, see that some results are blank

When a recommendation is made by the model to a ticket that the business user does not have the business role necessary to view, it is displayed on the Recommendations tab as a dash, as to not give the user access to tickets that they should not have.

This is the standard functionality of the system.

C4C, ML, Machine Learning, Similar, Similar Ticket Recommendation, Recommendations, blank, dash, null, not showing , KBA , LOD-CRM-ML-SRV , Machine learning for service cloud , Problem