SAP Knowledge Base Article - Preview

3690388 - Similar Ticket Recommendation displaying blank results

Symptom

When opening the Similar Ticket Recommendations tab, some of the results are displayed with a dash symbol instead of the ticket information.


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Environment

Cloud for Customer

Product

SAP Cloud for Customer core applications 2508

Keywords

C4C, ML, Machine Learning, Similar, Similar Ticket Recommendation, Recommendations, blank, dash, null, not showing , KBA , LOD-CRM-ML-SRV , Machine learning for service cloud , Problem

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