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SAP Knowledge Base Article - PreviewSymptom
Personal interactions created via the interaction protocol in the Agent Desktop are not displayed in the Business Partner timeline after saving.
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Environment
- SAP Sales Cloud Version 2 1.0
- SAP Service Cloud Version 2 1.0
Product
SAP Sales Cloud Version 2 all versions
Keywords
personal interactions, account timeline, agent desktop, interaction protocol, timeline configuration, individual customer, sap sales cloud version 2, timeline events, troubleshooting, documentation, incomplete history, saving interaction , KBA , CEC-CRM-TIM , Timeline for SAP Sales/Service Cloud , CEC-CRM-PER , Person Interaction for SAP Sales/Service Cloud , CEC-CRM-AD , Agent desktop - live channels , Problem
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