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SAP Knowledge Base Article - PreviewSymptom
In the Live Activity Center, the search for accounts by phone number does not work. No result is displayed when searching for a phone number, even though customers exist with the given phone number.
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Environment
- SAP Cloud for Customer
- Live Activity Center
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
live activity center, phone number search, customer search issue, advanced search, phone number format, search mismatch, utilities customer, search troubleshooting, SAP Live Activity , KBA , LOD-CRM-LA , Live Activity , How To
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