3690943 - Delete Service Calls Manually in FSM

In certain situations, it may be necessary to delete a Service Call in SAP Field Service Management. 
This requirement can arise for various reasons, such as:

• The customer has specifically requested the removal of the Service Call from the system.
• The Service Call is no longer needed (for example, created by mistake or for testing purposes).

In such cases, manual deletion of the Service Call using a business rule may be required.

Important Prerequisite: Applicable Only for Standalone FSM Companies

The deletion approach described in this Knowledge Base Article is supported only for FSM companies of type Standalone.

This means:

• FSM companies that are not connected to a backend system via the Proaxia connector or SAP Business One connector.
• FSM companies that are connected via SAP CPI—these can still be considered standalone for the purpose of this deletion approach.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

• SAP Field Service Management (FSM)

delete service call, manual service call deletion, delete FSM service call, remove service call FSM, delete service call SAP Field Service Management, service call deletion business rule, delete service call from FSM system, cannot delete service call, service call not deleted, delete service call manually, remove service call record, how to delete service call, delete blocked service call, service call stuck in blocked sync status, delete duplicate service call, delete service call after synchronization, service call deletion not working, forced delete service call, service call cleanup FSM, service call removal standalone company, delete service call standalone FSM company, delete service call without backend integration , KBA , CEC-SRV-FSM-BR , FSM Business Rules , CEC-SRV-FSM-ADM , FSM System Administration , CEC-SRV-FSM-PD , FSM Planning and Dispatching , How To