SAP Knowledge Base Article - Preview

3690986 - External Event JSON payload key naming causes issue when using event-based personalization - SAP Emarsys

Symptom

An external event payload in JSON format includes a key named that uses a '.' (dot) symbol. For example, abc.property. However, when trying to use this field for personalization in an email campaign or other channels, the value is not retrieved.


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Environment

SAP Emarsys

Product

SAP Emarsys all versions

Keywords

json, payload, key naming, dot notation, emarsys, ambiguity, image display issue, external event, nested key, resolution , KBA , CEC-EMA-DIM , Data Infrastructure Management & Enablement , CEC-EMA-PER , Personalization , Problem

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