SAP Knowledge Base Article - Public

3691067 - Quotes are not visible to approvers in 'Waiting Approval'

Symptom

Quotes that have been submitted to approver are not showing up to approve since migration to 2.0.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Go to Load quotes page. 
  2. Quotes are not showing under 'Waiting for Approval'.
  3. Quotes are under 'Other Quotes' with 'Pending approval'.

Cause

  • Bug in system.
  • For migrated quotes, a specific database field responsible for displaying quotes on the Waiting for Approval tab is not being migrated properly. The issue occurs only for migrated quotes, newly created quotes are not affected.

Resolution

Tentative release date given is 2602.

Keywords

KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error

Product

SAP CPQ all versions