Symptom
- Renamed product shows old name in copied quote rather than the new name
- The Product name displayed in Sales Quote does not match the actual Product name
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Sales Quote
- Search and open a quote with Product
- Open the product, rename the Product and save
- Go back to the Sales Quote, copy the Sales Quote
- In the products of the new Sales Quote, you expect to see the new product name but the old name appears
Cause
This is a system limitation. The product name is copied from the original Sales Quote.
Resolution
To display the new product name, either;
- Remove the product and add the product with the new name in the sales quote
- Create a new Sales Quote with the updated name
Keywords
renamed product, copied quote, product description, sales quote, update product name, order management, system limitation, product update, copy, , KBA , LOD-LE-CQP , Customer Quote Processing , Problem
Product
SAP C4C Core 2511
SAP Knowledge Base Article - Public