SAP Knowledge Base Article - Public

3691100 - Renamed Product Displays Old Name in Copied Sales Quote

Symptom

  • Renamed product shows old name in copied quote rather than the new name
  • The Product name displayed in Sales Quote does not match the actual Product name

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Quote
  2. Search and open a quote with Product
  3. Open the product, rename the Product and save
  4. Go back to the Sales Quote, copy the Sales Quote
  5. In the products of the new Sales Quote, you expect to see the new product name but the old name appears

Cause

This is a system limitation. The product name is copied from the original Sales Quote.

Resolution

To display the new product name, either;

  • Remove the product and add the product with the new name in the sales quote
  • Create a new Sales Quote with the updated name

Keywords

renamed product, copied quote, product description, sales quote, update product name, order management, system limitation, product update, copy,  , KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP C4C Core 2511