SAP Knowledge Base Article - Public

3691370 - WHen using Geo Fencing for Clock in Clock out with iPhone, the location in the app is inaccurate with iPhone

Symptom

When trying to clock in or clock with an iPhone, you notice that the user location is inaccurate

Environment

  • Successfactors Employee Central
  • Time Tracking

Reproducing the Issue

  1. Log onto the SuccessFactors mobile app
  2. Clock Time
  3. Map with location is inaccurate

Cause

iPhone issue

Resolution

  1. Within iPhone Settings > Privacy & Security > Location Services > Successfactors
  2. Ensure Precise Location is enabled
  3. Within iPhone Settings > Privacy & Security > Location Services > System Services
  4. Ensure Compass Calibration is enabled
  5. Go to the Compass App
  6. Move your device in an eight figure to recalibrate

Keywords

geofencing, iphone, accuracy, location, callibration , KBA , LOD-SF-TTR-CIO , Clock In/ Clock Out , LOD-SF-EC-TMS-MOB , Mobile , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors Time Tracking all versions