Symptom
- Purchase Order requests are automatically converted into orders without requiring workflow approval as configured.
- The stop for approval by the person responsible for the Workflow element is not triggered as expected.
- The system skips the approval process, leading to unauthorized transformation of purchase order requests into orders.
Environment
-
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Access the Manage Purchase Orders App.
- Search for the required Purchase Order ID.
- Review the Approval Details
Status: Purchase Order Released.
Processor: Workflow System.
Recipients: Automatically determined.
Cause
Missing required Category from Teams and Responsibility in the associated Workflow.
Or
Check if the PO was changed after Approval:
- Access Manage Purchase Orders App.
- Search and select required Purchase Order.
- Open the Purchase Ordre
- Select Display Change Log
There were changes in the Purchase Order after the Automatic Approval and hence, it did not go through the Approval Process as per the threshold defined in workflows.
Resolution
- Access the Manage Teams and Responsibility App.
- Verify the Responsibility Category maintained for all Teams under Workflow.
- Ensure the Responsibility Category includes relevant Procurement-related functions.
- Update the Responsibility Category to align with Procurement requirements/ or the relevant Application requirement.
- Refer to the link for further information on Procurement Workflow Configuration:
Help Document
Or
In the configuration environment, use the configuration step Manage Conditions to Restart Flexible Workflow to manage conditions that retriggers the approval workflow for purchase orders.
See Also
https://me.sap.com/notes/0003439512
https://pages.community.sap.com/topics/s4hana-cloud-sourcing-procurement/manage-purchase-orders-faq
Keywords
purchase order, workflow approval, automatic conversion, sap s/4hana cloud, procurement workflow, missing responsibility category, ws00800238, manage teams and responsibility, unauthorized transformation, approval process skipped , KBA , MM-FIO-PUR-PO-WFL-CL , Purchase Order Workflow (Public Cloud) , Problem
SAP Knowledge Base Article - Public