3691411 - Service Agent Time Is Not Replicated to Intercompany Project in SAP Business ByDesign

Time entries recorded by service agents against the origin project of an intercompany project are not reflecting in the corresponding intercompany project.

SAP Business By Design

1. Go to Project Management.
2. Open the Projects view.
3. Search for and open the origin customer project.
4. Go to the Work tab.
5. Locate the service for which time was recorded.
6. Verify that time entries exist for both an internal employee and a service agent for this service.
7. Open the corresponding intercompany project linked to the origin project.
8. Go to the Work tab in the intercompany project.
9. Search for the same service.
10. Observe that time entries are visible only for the internal employee, while time recorded by the service agent is not displayed.

This is standard system behavior. During intercompany processing, time recorded by service agents is not transferred because the company reference is cleared. As a result, only time recorded by internal employees is replicated to the intercompany project.

KBA's:

1. 3051886 - User Cannot See Employee Time Records From Service Agents
2. 1920793 - Service Agents Are Not Displayed in Employee Times Reports

time entries, service agents, intercompany project, origin project, time replication, employee conversion, time recording, intercompany behavior, personnel administration, hire service agent , KBA , SRD-HR-TLM , Time and Labour Management , SRD-PRO-PMN , Project Management , Problem