3691641 - Sales order summary not visible in sap sales cloud version 2

Sales order summary not visible on your sales orders.

• SAP Sales/Service Cloud version 2
• SAP Gen AI

1. Navigate to the Sales Orders section from the Navigation Menu.
2. Select a Sales Order name from the work list view and open it in Detail View.
3. Attempt to access the Sales Order summary but see the summary is not available.

The feature scope defined by product management requires order simulation to take place for the sales order summary functionality to work. 

Please note that a new sales order summary is generated based on the change in the sales order simulation.

Scope and enable the simulation of sales orders in order to view sales summary. Then follow the below steps:

1. From the Navigation Menu, search for Sales Orders.

2. In the Sales Order work list view, select a Sales Order name and then click (Open in Detail View).

3. In the Sales Order quick view, choose  Simulate.

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SAP Sales Cloud and SAP Service Cloud Version 2 all versions