Symptom
Customer made copy of multiple email templates with English US, English Debug, French, Japanese, Chinese Simplified, Traditional Chinese language.
When they select different language in translation drop down menu, system is not generating the translation in Subject and Body Text of the template.
It shows blank.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Make a copy of the Default system provided template with different local enabled.
- In the new copied template, translation will not auto populate.
Cause
System may not have made proper copy of the original template.
Resolution
You should delete previously copied template. Make a fresh new copy from the original template and check if the translation will generate now.
Keywords
OBX, Email Template, email template translation, translation dropdown , KBA , LOD-SF-OBX-EML , Notifications , Problem
SAP Knowledge Base Article - Public