SAP Knowledge Base Article - Public

3691677 - Copied Email Template translation is not generating for different language - Onboarding

Symptom

Customer made copy of multiple email templates with English US, English Debug, French, Japanese, Chinese Simplified, Traditional Chinese language.
When they select different language in translation drop down menu, system is not generating the translation in Subject and Body Text of the template.
It shows blank.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Make a copy of the Default system provided template with different local enabled.
  2. In the new copied template, translation will not auto populate.

Cause

System may not have made proper copy of the original template.

Resolution

You should delete previously copied template. Make a fresh new copy from the original template and check if the translation will generate now. 

Keywords

OBX, Email Template, email template translation, translation dropdown , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions