SAP Knowledge Base Article - Public

3691687 - "503 service unavailable" while opening Payroll Control Center

Symptom

  • "503 service unavailable" while opening Payroll Control Center
  • Unable to access PCC
  • Getting below screen as error

Environment

  • Human Capital Management (HCM)
  • SAP enhancement package for SAP ERP
  • SAP enhancement package for SAP ERP, version for SAP HANA

Reproducing the Issue

  1. Log in to the Employee Central (EC) system with Company ID and user
  2. Click on Payroll Option in Dropdown
  3. You get error 503 Service Unavailable No server is available to handle this request

Cause

Incorrect URL configuration

Resolution

  1. Go to Manage Data > SAP System Configuration and Payroll System Configuration
  2. Replace URL "https://myXXXXXX.payroll.hr.cloud.sap" with"https://myXXXXXX.payroll.ondemand.com"

Keywords

PCC, 503, Payroll Control Center, Unavailable , KBA , PY-XX-PYP , Payroll Control Center , Problem

Product

SAP SuccessFactors HCM Core 2505