Symptom
- "503 service unavailable" while opening Payroll Control Center
- Unable to access PCC
- Getting below screen as error
Environment
- Human Capital Management (HCM)
- SAP enhancement package for SAP ERP
- SAP enhancement package for SAP ERP, version for SAP HANA
Reproducing the Issue
- Log in to the Employee Central (EC) system with Company ID and user
- Click on Payroll Option in Dropdown
- You get error 503 Service Unavailable No server is available to handle this request
Cause
Incorrect URL configuration
Resolution
- Go to Manage Data > SAP System Configuration and Payroll System Configuration
- Replace URL "https://myXXXXXX.payroll.hr.cloud.sap" with"https://myXXXXXX.payroll.ondemand.com"
Keywords
PCC, 503, Payroll Control Center, Unavailable , KBA , PY-XX-PYP , Payroll Control Center , Problem
Product
SAP SuccessFactors HCM Core 2505
SAP Knowledge Base Article - Public