SAP Knowledge Base Article - Preview

3691690 - "Refused to Connect" error on Work Zone due to Mismatch Certificate after Expiration

Symptom

  • "******************.****-1.dws.workzone.ondemand.com refused to connect." when logged in to Work Zone. 
  • After receiving a notification that a SAML trusted IDP in your Work Zone has expired - you renewed the certificate on Destination Trusts in BTP, your users are able to login but encountering the "refused to connect" error message
  • When downloading the logs on Site Manager, the message: "SAML assertion failed validation." can be seen. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


Read more...

Environment

  • SAP Build Work Zone, Advanced Edition
  • SAP SuccessFactors Work Zone

Keywords

sap build work zone, advanced edition, certificate expired, refused to connect, saml assertion failed, user authentication issues, configurator update, passive certificate, administrator console, login error, LOD-SF-SWZ-AUT, refused to connect error , KBA , LOD-SF-SWZ-AUT , User Authentication Issues , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.