3691728 - Business Scenario for "Qualtrics Integration Definition - EC User Export to SFTP" has an upgrade option available even after it is upgraded

• A Business Scenario for "Qualtrics Integration Definition - EC User Export to SFTP" has an upgrade option available even after it is upgraded. 
• If attempted to upgrade again, all created/custom fields will be lost. 

SAP SuccessFactors HCM Suite

1. Login to instance
2. Search "Business Scenarios"
3. Search for scenario "Qualtrics Integration Definition - EC User Export to SFTP" or "SAP Qualtrics Integration Definition - User Export to SFTP"
4. click on Upgrade icon
5. Go back to "Business Scenarios" page and the upgrade option is visible again. 

This is the standard behavior for "Qualtrics Integration Definition - EC User Export to SFTP" and "SAP Qualtrics Integration Definition - User Export to SFTP" business scenarios, and there is no scenario-specific issue with Qualtrics integrations.

The behavior where the upgrade icon remains visible even after enabling and upgrading the scenario, is an existing behavior for this type of business scenario and is not specific to Qualtrics integrations. Similar behavior can be observed in other scenarios such as “SAP Qualtrics Integration Definition - User Export to SFTP.”

To avoid accidental re-upgrade and potential loss of custom/created fields, we recommend:

• Informing users/admins that the scenario has already been upgraded and the upgrade option should not be used again.
• Taking a backup of all custom/created fields before any upgrade attempt, so that data can be restored if the option is triggered by mistake.

Configuring the Qualtrics Business Scenario in the Integration Center

KBA , LOD-SF-PLT-QLT , Qualtrics Integration , How To