SAP Knowledge Base Article - Public

3691750 - When trying to open the corporate data model being downloaded, "error on line 1 at column 1: Start tag expected, '<' not found" is displayed

Symptom

When trying to open the corporate data model being downloaded, "error on line 1 at column 1: Start tag expected, '<' not found" is displayed.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Export corporate data model.
  2. The download itself is successful, but "error on line 1 at column 1: Start tag expected, '<' not found" is displayed.

Cause

This is a permission issue.

Resolution

Open the file in plain text version for example notebook, you can observe the real error, which is “You don’t have sufficient permission to perform the Import/Export action on the Corporate Data Model” . 

So grant the necessary permission should be able to resolve the issue.

Keywords

This page contains the following errors: error on line 1 at column 1: Start tag expected, '<' not found. Below is a rendering of the page up to the first error.  corporate data model. error, provisioning, export data model error, open corporate data model error, could not open data model, data model download error. , KBA , LOD-SF-EC-FOO , Foundation Objects (Organisation, Pay and Job Structures) , How To

Product

SAP SuccessFactors HCM Core 2505