3692189 - Cloud Application Programming (CAP) : Support Requirements and Consulting topics for CAP

• This KBA outlines customers' responsibility when opening a support case in Cloud Application Programming (CAP) area. 
• And also what is considered Consulting - the term "Consulting" is used by SAP Support to convey an issue which is outside the scope of our support agreement with the customer. 
• As per SAP Note 2706322 What is Support – What is Consulting: Cloud Solutions
  "SAP Support agrees to handle problem cases in accordance with Cloud maintenance agreements in the following scenarios:
  1. There is an error in the software or SAP provided Best Practice configuration or with expert configuration done by SAP as requested by the customer;
  2. An error in the software causes subsequent errors or SAP provided Best Practice configuration (Only applicable for the areas where the Best Practice Guide is available) causes subsequent errors;
  3. Problems occur when implementing corrections (by implementing the SAP correction instructions);
  4. Standard product functions have incorrect or missing documentation." 

SAP Cloud Application Programming Model

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