SAP Knowledge Base Article - Preview

3692237 - Self-Service drop-down menus or fields get cleared when selecting a value in a specific dropdown/field

Symptom

  • A Self-Service form has been created and contains dropdown menus or fields linked to an iFlow
  • Upon selecting a value in one dropdown menu, all previously entered values in the form are deleted.


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Environment

  • Service Cloud Version 2
  • Sales and Service Cloud version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

form table, iFlow, dropdown menu, data entry values disappear, row count changes, backend system error, table merge, SAP Sales Cloud Version 2, ESM, Self-Service, Forms , KBA , CEC-CRM-SELF , ESM support for Self-Service module , How To

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