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3692334 - Customer returns with non Completed values in fields -- Refund Progress, Logistical Status, Processing Status, Refunding Status -- also get listed when search with overall status 'Complete' in F4832 Manage Customer Returns - version 2 Fiori App

Symptom

  • Customer returns have ARM related information - Logistical status, Processing Status, Refunding Status, Refund Progress. They might not completed yet. But when make search with 'Overall Status' = 'Completed' in Fiori App F4832, those Customer Returns are also listed.

  • Display return orders in VA03, it is noticed that Refunding status, Logistical status, Processing status are not completed even when overall status has value 'Compeleted'.


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Environment

  • Sales and Distribution (SD)
  • SAP S/4HANA

*Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Product

SAP S/4HANA all versions

Keywords

Not Refunded, Open, With Errors, Partially Completed , KBA , SD-SLS-RE , Returns , LO-ARM-SD , Sales , How To

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