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3692334 - F4832 Manage Customer Returns (Version 2): Overall Status set to Completed shows returns with incomplete Status

Symptom

  • When searching in the Manage Customer Returns - Version 2 app with Overall Status set to Completed, returns with non-completed Refund Progress, Logistical Status, Processing Status, or Refunding Status are listed.

  • In VA03, refunding, logistical, and processing statuses can remain not completed even when the Overall Status shows Completed.

*Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • Sales and Distribution (SD)
  • SAP S/4HANA

Product

SAP S/4HANA all versions

Keywords

Not Refunded, Open, With Errors, Partially Completed , KBA , SD-SLS-RE , Returns , LO-ARM-SD , Sales , How To

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