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SAP Knowledge Base Article - PreviewSymptom
The integration between Customer Insights and SAP S/4HANA fails. In the Customer Insight Administration > Communication Configuration view, all options appear inactive and the communication configuration cannot be activated. The HTTP Data connection status shows as failed.
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Environment
- SAP Sales Cloud Version 2
- SAP Sales and Service Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions
Keywords
customer insights, SAP S/4HANA integration, HTTP data settings, API path, failed connection, communication configuration, inactive options, CPI logs, iFlows, SAP Sales Cloud, SAP Service Cloud , KBA , CEC-CRM-INS , Embedded Insights for SAP Sales/Service Cloud , How To
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