Symptom
Reminder email notifications are being sent to assignees of optional onboarding tasks.
Previously Reminder email notifications were only sent for required tasks.
Environment
SAP SuccessFactors Onboarding
Cause
System design.
Resolution
Previously, only required tasks have assignees.
So the email only be triggered for required tasks.
Since 1H 2024, assignee is mandatory for both optional or required tasks.
As the result, emails are triggered for both optional or required tasks.
The reminders will be sent for both according to the configuration of the email template.
See Also
SAP KBA 3472582 - [Onboarding] Responsible Group has to be added for both Custom and Standard Task
Keywords
optional tasks, onboarding tasks, reminder notifications, email notification, notification issue, optional task reminders, task assignees, reminder email issue , KBA , LOD-SF-OBX-EML , Notifications , Problem
SAP Knowledge Base Article - Public