3693156 - Learning Administrator associates automatically with incorrect 'Related User' in the learning administration

• The system automatically associates a related user with the administrator whenever a new administrator is created for the learning management system.
• Likewise, the password field gets auto-populated with a value as shown in the screenshot below.
  
  
  Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

1. After logging into SuccessFactors, navigate to System Administration>>Security>>Administrators in the Learning Administration.
2. Create a new administrator ID.
3. Observe that the system automatically associates the "Related User" field with some user for the newly created administrator ID.
4. Likewise the password field is also auto-populated with some value as shown in the symptom.

The issue is caused by autofill form data populated at the browser level, which is not controlled by the SAP SuccessFactors application.

1. Open the browser where the issue is occurring.
2. Press the keyboard shortcut `Ctrl + Shift + Delete`, this opens the browser's "Clear browsing data" menu.
3. Locate the "Auto-fill form data" option under 'Advanced' tab as shown below.
   
4. Select it & clear the auto-fill form data.
5. If using a browser other than Chrome, contact the local IT team for assistance with clearing browser cache and cookies.

• Refer to: Google Support - How do you delete autofill data of other fields?

NOTE: This is not a SAP maintained page & any data displayed here is not associated with SuccessFactors. Consequently, it falls outside the scope of our support services. 

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