3693254 - Unable to proxy with specific users "An application error occurred. Please try again later or notify support if the issue keeps occurring."

• In Proxy Now, after entering the target user, the system keeps loading for several minutes.
• An error message is displayed: "An application error occurred. Please try again later, or notify support if the issue keeps occurring."
• When searching for an affected user in the Look Up Existing Assignments section of the Proxy Management page, the page crashes.
• This behavior is isolated to the affected users.

SAP SuccessFactors HCM Suite

1. Access the Proxy Now.
2. Attempt to proxy a target user.
3. Observe the error message: "An application error occurred. Please try again later, or notify support if the issue keeps occurring."

• The issue is caused by the user having a large number of expired proxy users assigned.
• When querying proxy users, the system must filter out these expired entries, which requires constructing a large filtering condition before executing the query.
• This process consumes significant time, affecting performance and resulting in an application error.

• Extend the expiration time of proxy users or remove the expired users.
• Review the existing proxy assignments for the specified person and delete the users you want to remove.
• For multiple changes at once, use Proxy Import to update expiration times or remove expired users.

More details about how manage it you can check here: Proxy Management in Admin Center | SAP Help Portal

• 2087311 - Proxy Management and Proxy Now - SuccessFactors HCM Suite
• 3236380 - Bulk Deleting Proxy Assignments for Inactive Users with Proxy Import
• SAP Help Portal - Proxy Management in Admin Center

proxy management, SAP SuccessFactors, performance issue, expired proxy users, proxy assignments, application error, proxy import, query timeout, proxy permissions, SAP Help Portal, bulk delete proxy users , KBA , LOD-SF-PLT-PRX , Proxy , Problem