SAP Knowledge Base Article - Preview

3693348 - Importing inactive users to SAP Analytics Cloud with error "Please enter a SAML User Mapping value"

Symptom

  • Error message displayed: ": Something went wrong. The user couldn't be activated or deactivated. Please try again. Correlation ID:***".
  • Alert message: "Please enter a SAML User Mapping value" displayed in the EMAIL area when attempting to import inactive users.
  • Issue occurs in SAC migrating from Neo to CF.
  • Custom IDP enabled in SAC environment.
  • No issue when importing active users.


Read more...

Environment

  • SAP Analytics Cloud (Enterprise) 2025.21.6

Product

SAP Analytics Cloud all versions

Keywords

inactive users, import error, saml user mapping, sap analytics cloud, sac migration, neo to cf, custom idp, correlation id, user import, inactive user issue, sac security, sac user interface, sac user import error, sac troubleshooting, sac user mapping error , KBA , LOD-ANA-LS , Licensing and Full User Equivalent , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.