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SAP Knowledge Base Article - PreviewSymptom
When an E-mail is sent to Closed Ticket, Ticket get Created and Ticket type is changed.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Closed, Ticket type, LOD-CRM-SC-EML, Direction, Inbound, Email. , KBA , LOD-CRM-SC-EML , Email , Problem
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