Symptom
- After installing or updating to SAP ECTR version 1.3.0.0 / 1.2.2.0, the Office interface does not load in Word, Excel, or PowerPoint.
- The “SAP PLM” ribbon is missing when opening a document from SAP ECTR.
- In Microsoft Office options, the add-in “PLM/ECTR Microsoft Word/Excel/PowerPoint” appears as “inactive” or “deactivated.”
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Environment
This issue affects only SAP ECTR versions 1.3.0.0 / 1.2.2.0.
Product
SAP Engineering Control Center all versions
Keywords
SAP ECTR; SAP PLM , KBA , PLM-ECC , SAP Engineering Control Center (SAP ECTR) , Known Error
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