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SAP Knowledge Base Article - PreviewSymptom
An account received an email, which is visible in the timeline but the e-mail count under key metrics displays zero.
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Environment
SAP Sales Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions
Keywords
key metrics, email count, inbound email, sap sales cloud, timeline, activities, outbound email, sap service cloud, email discrepancy, sap cloud , KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , Problem
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