SAP Knowledge Base Article - Public

3694303 - Partner Not Available In Installed Base Involved Party

Symptom

Partner not coming for selection in Installed Base Involved Party.

Environment

SAP Service Cloud Version 2

Reproducing the Issue

  1. Navigate to the Installed Base Workcenter.
  2. Go to the Involved Party section and click on the "+" button.
  3. Attempt to select "Partner" under Party Type. 
  4. Partner field not available.

Cause

Partner is not a standard field for Involved Parties within Installed Base.

Resolution

A Custom Party Role can be added using the following steps:

  1. Go to User Menu.
  2. Click on Settings.
  3. Click on All Settings.
  4. Search for Installed Bases.
  5. Choose Custom Party Roles.
  6. Add Party Role.

Keywords

Partner, Installed Base, Service, Custom Party, Roles, Involved Party , KBA , CEC-CRM-IB , Installed Base for SAP Sales/Service Cloud , CEC-CRM-IP , Installation Points for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0