SAP Knowledge Base Article - Preview

3694405 - AMI Functionality in SAP Service Cloud V2 (Utilities Add-On) requires manual refresh to update responses

Symptom

  • The AMI Functionality in SAP Service Cloud V2 is not working as expected.
  • Requests sent to S4 require a refresh activity in V2 to update responses, which is identified as a missing feature.


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Environment

  • SAP Service Cloud Version 2
  • SAP Sales Cloud Version 2
  • SAP Utilities Addon

Keywords

ami functionality, sap sales cloud version 2, s4 response refresh, missing feature, update responses, ami ping, sap note 3694054, troubleshooting ami, meter status request, sap service cloud, SAP Cloud for Customer, Cloud for Customer, ISU Integration, C4C Integration,ISU_C4C_V2_AMI_PING, SAP Cloud for Customer, Cloud for Customer, ISU Integration, C4C Integration,ISU_C4C_V2_AMI_PING.  , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , IS-U-CS-C4C , Integration C4C - S/4HANA IS-U , Problem

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