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SAP Knowledge Base Article - PreviewSymptom
- When configuring a new Email Channel, the two-step verification process fails.
- Although the channel is newly created with a unique email address, the verification email is sent to the email address defined under “Outbound Email Address to Redirect” in Email MTA Configuration → Outbound Configuration, rather than the channel's own address.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Keywords
outbound email address, email mta configuration, email channel, two-step verification, sap sales cloud version 2, email redirection, verification email, email activation, channel creation, productive system, testing purposes, Email MTA, Outbound Email Redirect, Email Channel Verification, Two-Step Verification, Service Cloud V2, Sales Cloud V2, Email Configuration Issue , KBA , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , Problem
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