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SAP Knowledge Base Article - PreviewSymptom
Customers would like to configure click-to-call (outbound call) functionality in SAP Service Cloud Version 2 to use CTI Integration for one group of users and Microsoft Teams Integration for another group, based on their Business Role assignment.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Keywords
click-to-call, CTI, Microsoft Teams, business role, outbound calling, SAP Service Cloud V2, communication provider, role-based configuration, telephony integration, global setting , KBA , CEC-CRM-PH , Phone Calls for SAP Sales/Service Cloud , CEC-CRM-AD , Agent desktop - live channels , Problem
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