3694565 - How to setup a custom sender address for RMK emails - Recruiting Marketing

• For what emails is the option available?
• What prerequisites and restrictions are there to enabling this feature?
• What are the steps to enable the feature?
• What issues can be encountered and what to look out for?

SAP SuccessFactors Recruiting Marketing

• For what emails is this option available

The custom sender address option outlined here only applies to RMK sent emails, ie RMK job alerts and Email campaigns emails

• What prerequisites and restrictions are there to enabling this feature?
  • The primary URL for the career site must be a custom URL. For standard URLs it is not possible to setup a custom sender domain. You can only customize the local-part for each sender address, ie what is before the at-symbol. For example, noreply@mail.jobs.example.com.
  • Customers can only use their own custom career site domain 
  • Custom sender domains are always a combination of the subdomain mail and the career site domain or branded domain. For example, if your site URL is jobs.example.com, then your email domain is mail.jobs.example.com. The subdomain mail is a technical requirement. Using a different subdomain is not possible.
  • We only provide a public key for production systems, because RMK emails are only sent out by production systems.

• What are the steps to enable the feature

1. Create a ticket with Support via SAP for me. Instructions are provided in the Implementation guide page : Requesting a Public Key for Your Domain from SAP .
   Make sure the subject of the case is : SFSF RMK DKIM Certificate and the selected component : LOD-SF-RMK-CSB-CFG 
2. SAP Support will create a request with our Operations team and come back with the Public key
3. Once the Key is installed on the SAP side the Section Verify DNS Configuration for Custom Site Sender Address in CSB under Settings/Site Configuration/site Information is expanded.
4. Customer must do the required configuration in their DNS server. (SPF, MX, DKIM, DMARC) More details can be found in the Implementation guide page :Verifying DNS Configuration for a Custom Sender Address.
   Important note : This task should be performed by the customer's organization's IT personnel, or someone with technical knowledge of their email infrastructure and access to the organization's DNS provider account. SAP Support cannot provide detailed instructions or guidance on these steps.
5. Once the configuration is completed and correct, the entries will be populated and marked as active in the previously mentioned section and the custom domain will be populated in the domain portion of the Email settings section in CSB under Settings/Site Configuration/site Information.
6. Once the Custom Sender Address slider becomes active, enable it.
7. Job alert emails and campaign emails are now sent from the custom sender address you've configured.

• What issues can be encountered and what to look out for

Custom Sender Addresses for Career Sites

Custom Sender Addresses

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