3694716 - [Known Issue] "Add" button appearing in Email/Phone Information section in Personal Data Collection - Onboarding

Since the 2H 2025 release, onboarding candidates with only "View" permission for Employee Data > HR Information > Email Information OR Phone Information can see an "Add" button in Email Information / Phone Information section during the Personal Data Collection step, which allows them to add a new row.

Due to lack of permissions, onboarding candidates will not be able to either maintain values for the new row or delete the new row, causing an error (e.g. "Email Type is required") for Email Section or missing details for Phone Section, while trying to move to the next section and the onboarding process need to be restarted to let them proceed the task further.

SAP SuccessFactors Onboarding

1. Login as candidate and open Personal Data Collection task.
2. See an "Add" button for Email Information or Phone Information.
3. Click on "Add" > a new row is added, but not able to maintain value / delete the row.
4. Try to move to the next section > will see error due to missing values in the new row.

Known issue.

This issue will be corrected in the 2H 2026 (b2605) Release.

Release dates can be found on SAP SuccessFactors Product Release & Road Map Information.

WORKAROUND

Temporarily provide edit permission to email information for the external user role to allow them to remove the duplicate email info line.

SAP SuccessFactors Product Release & Road Map Information

KI2H2025, SAP, SuccessFactors, Onboarding, PDC, Add button, Email Information, Personal Data Collection, View permission, Read-only, ECT-264490  , KBA , LOD-SF-OBX-PDC , Personal Data Collection , LOD-SF-OBX-DC , Personal Data Collection , Known Error