SAP Knowledge Base Article - Preview

3694955 - A support agent asked me to create a X request—Understanding support options

Symptom

  • A support agent asked me to create a X request—Understanding support options
  • A support agent asked me to create a consulting (service/customization) request, even though I am a consulting partner—why?
  • A support agent asked me to create a service request, to enable features—why?
  • A support agent asked me to create a customization request, to enable features—why?
  • A support agent asked me to create a enhancement request, to enable features—why?


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Product

SAP Ariba Sourcing, cloud edition all versions

Keywords

Standard support case, Service request, Customization request, Enhancement request, troubleshooting, fix errors, configuration, enable features, custom fields, custom logic, modify workflow, product improvement, new features, Cases Tab, Service Requests Tab, SAP Store, SAP for Me , KBA , BNS-ARI-SC , Strategic Contracts , BNS-ARI-SLP , Supplier Lifecycle & Performance , BNS-ARI-SS , Strategic Sourcing , Problem

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