3694965 - Mismatch between counts in Manage Login Accounts and Manage Users in SuccessFactors

• Customers notice a mismatch between the number of records shown in Manage Users and the number of login accounts shown in Manage Login Accounts.

• The number of active users displayed in Manage Login Accounts does not match the number of active users in Manage Users.

• Customer reports that the total user count differs between Manage Login Accounts and Manage Users.

• The number of login accounts appears lower than the number of users maintained in Manage Users.

• Some users appear in Manage Users but are not listed in Manage Login Accounts.

• A login account shows as active even though only one of the underlying user records is active.

• Customer believes there is a system defect because the login account count does not match their employee population.

SuccessFactors HCM Suite

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