SAP Knowledge Base Article - Preview

3695018 - Push notifications disappear after being clicked and are not stored in the app inbox

Symptom

  • Push messages in the app are not being stored.
  • Once a push message is clicked, it disappears.


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Environment

SAP Emarsys Customer Engagement

Product

SAP Emarsys 1.0

Keywords

push notifications, app inbox, mobile engage, persistent message storage, notification disappears, mobile application, push message storage, notification inbox, app notification issue, push message issue, mobile app notifications, notification storage, disappearing messages, app notification settings, mobile app troubleshooting, notification management  , KBA , CEC-EMA-MOB , Mobile , How To

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