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SAP Knowledge Base Article - PreviewSymptom
Visits can be closed without completing mandatory surveys and tasks.
Users can change the visit's status to "completed" without receiving an error message, even if mandatory objectives are still open.
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Environment
SAP Sales Cloud Version 2
Keywords
visit completion, mandatory surveys, mandatory tasks, visit rules, sap sales cloud, sap service cloud, visit status, error message, check-in, check-out, validation, influence request, pending visits , KBA , CEC-CRM-VST , Visit for SAP Sales/Service Cloud , Problem
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